LEGAL & PRIVACY
Follmara LLC takes your privacy and personal information protection very seriously. We are committed to collecting and using your information in a legal, legitimate, and necessary manner, and to taking reasonable measures to ensure the security of your data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information.
I. Scope of Application
This Privacy Policy applies to all information processing activities involving your visits to our website, browsing products, purchasing pet supplies, participating in activities, or communicating with us.
II. Types of Information We Collect
Basic Personal Information
Includes name, email address, contact number, shipping address, etc., used for order processing and customer service.
Order and Transaction Information
Includes product details, order number, payment amount, transaction records, etc.
Device and Technology Information
Includes IP address, browser type, device information, access time, and behavioral data, used to optimize user experience.
Communication Records
Includes customer service chat, email communication records, etc., used for service improvement and problem handling.
Logistics Information
Includes delivery address, logistics status, and receipt information.
Marketing and Preference Data (if applicable)
Used to recommend pet products or offers that better suit your needs.
III. Purpose of Information Use
We collect your information primarily for:
Processing orders, shipping, and after-sales service
Providing customer support and consultation services
Optimizing website functionality and shopping experience
Sending order notifications and service information
Pushing new product and promotional activities (you can unsubscribe at any time)
Preventing fraud and ensuring transaction security
Complying with relevant laws and regulations
IV. Information Storage and Protection
We employ industry-standard security measures (such as data encryption, firewalls, access control, etc.) to protect your information.
Your personal information will only be retained for the time necessary to achieve the service objectives, after which it will be deleted or anonymized.
We regularly review our security mechanisms to prevent information leakage or misuse.
V. Information Sharing and Disclosure
We will not sell your personal information, but may share it in the following circumstances:
Sharing necessary information with logistics companies to complete delivery
Sharing information with payment institutions to complete transactions
Cooperating with technology service providers to ensure system operation
Disclosure as required by laws, regulations, or government requirements
Necessary to protect our legitimate rights and interests
VI. Cross-border Data Transfer
As we may provide services in different countries or regions, your information may be transferred to other regions for processing. We will ensure that data transmission complies with relevant legal requirements and take necessary protective measures.
VII. Your Rights (GDPR/CCPA Related)
You have the right to:
Access and obtain a copy of your personal information
Correct inaccurate information
Request the deletion of your personal information
Restrict or object to certain data processing practices
Withdraw your consent
Choose not to receive marketing information
You can exercise the above rights by contacting us.
VIII. Cookies and Tracking Technology
We use cookies and similar technologies to:
Remember your preferences
Improve website loading speed
Analyze user behavior and optimize services
You can manage or disable cookies through your browser settings.
IX. Privacy Protection for Minors
Our services are not intended for children under the age of 13. If any related information is found to have been collected, we will delete it promptly.
X. Data Security Incident Handling
In the event of a data security incident, we will take timely measures and notify relevant users and regulatory agencies as required by law.
XI. Policy Updates
We may update this Privacy Policy in accordance with legal or business developments. Updates will be published on the website and will take effect immediately.
XII. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us through the following methods:
📧 Email: alfred@follmara.com /support@follmara.com
📞 Phone: (657) 544-5730
We are committed to providing you with high-quality pet products while always protecting your privacy and data security.