RETURNS OR EXCHANGES

We hope you and your pet are satisfied with your purchase. If you are not satisfied with the product, you can apply for a return or exchange according to the following policy:

I. Return Period (30-Day Guarantee)

You can apply for a return or exchange within 30 days of receiving the product (based on the logistics receipt time).

II. Support for Opened Returns (Worry-Free Experience)

To give you peace of mind when purchasing, we support reasonable opening and inspection:

The product can still be returned after opening. Basic trial use is allowed (such as short-term use or checking functions).

However, the following conditions must be met:

The product has no obvious damage or severe signs of use. It does not affect resale. The original packaging and accessories are kept as intact as possible.

III. Situations Where Returns Are Not Supported

Returns may not be processed in the following situations:

The product has been severely used or damaged by human error. Personalized customized products (such as engraved products). The 30-day return period has expired.
IV. Return Process Process: Contact customer service to submit a return request. Provide order information and reason for return. After approval, obtain the return address. Ship the goods back as required and provide the tracking number. We will arrange a refund or exchange after confirming receipt. V. Shipping Costs: For returns not due to quality issues: Customer bears return shipping costs. For returns due to quality issues or incorrect items sent: We bear the shipping costs. VI. Refund Policy: After the goods are confirmed returned and inspected, the refund will be completed within 3-7 business days. The refund will be returned to your original payment account. The actual arrival time depends on the processing time of the bank or payment institution. VII. Return Address and Contact Information (Important)

📧 Email: alfred@follmara.com /support@follmara.com

📞Phone: (657) 544-5730

Address: 1780 E YALE ST ONTARIO, CA 91764

VIII. Warm Reminder

Pet supplies involve pet safety and hygiene. It is recommended to conduct a basic check and trial before long-term use to ensure the product is suitable for your pet, thus facilitating a smoother return and exchange process.

We are committed to providing you and your pet with a safe and reliable shopping experience.

If you have any questions, please feel free to contact us 🐾