CARRIAGE TERMS
We are committed to providing our customers with fast, safe, and reliable delivery services, ensuring your pet supplies arrive at your doorstep as quickly as possible.
I. Delivery Area
Follmara LLC supports delivery to the 48 contiguous United States.
For Alaska, Hawaii, and remote areas, delivery restrictions or additional fees may apply; please refer to the checkout page for details.
II. Order Processing Time
Normal Orders: Processed and shipped within 1–3 business days
Peak Periods (Promotions/Holidays): May extend to 3–5 business days
III. Shipping Methods and Delivery Time
- Standard Shipping
Suitable for most pet supplies (e.g., toys, feeding supplies, etc.)
Carriers: UPS / FedEx / USPS
Delivery Time: 3–7 business days
Logistics tracking available
- Expedited Shipping
Delivery Time: 2–3 business days
Additional shipping fees apply (see checkout page for details) - Large Item Shipping (if applicable)
Suitable for large pet supplies (e.g., pet beds, pet sofas, etc.)
Carrier: Freight
Delivery Method: Curbside Delivery
Delivery Time: Approximately 5–10 business days
A delivery appointment may be required
IV. Shipping Information
Free shipping within the US is available for some items. Shipping) Specific shipping costs are automatically calculated based on the weight and size of the goods and the delivery address. Additional fees may apply to remote areas or large items.
V. Order Tracking
After your order is shipped, you will receive an email notification with the tracking number, allowing you to track your delivery status in real time.
VI. Delivery Notes
Please ensure your delivery address and contact information are accurate. For large items, please keep your phone accessible for scheduling. Some logistics companies do not support PO Box addresses. Weather or holidays may affect delivery times.
VII. Handling Abnormal Situations
Please contact us immediately if you encounter any of the following situations:
Package delayed or not delivered
Goods damaged or missing
Received incorrect goods
We will assist you in resolving the issue as soon as possible.
Follmara LLC hopes that every pet product will be delivered on time, bringing more joy and love to your pet. 🐾